Temporary changes to browser options

Please note the following browsers are temporarily unavailable on most devices due to Google Widevine security issues: Google Chrome, Firefox and Opera (with some exceptions, please see list below).

The following devices and browsers are still supported:

We recommend using the latest version of your browser as earlier versions may not be supported.

We apologise for any inconvenience caused.

Microsoft Edge and Internet Explorer – Click here to download

Safari – Click here to download

Please see below for a full list of technical requirements

What are the system requirements?

You can watch on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones using Google Chrome and on iPhones and iPads using Safari, Google Chrome, Edge, Firefox, and Opera. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10. Microsoft Edge and Internet Explorer. We recommend using the latest version of your browser as earlier versions may not be supported. Internet Explorer on Windows 7 is no longer supported.

Leeds Film Player is temporarily unavailable on Google Chrome, Firefox or Opera - expected back in March 2021.

What are the requirements for Mac computers?

MacOS 10.12 or later. Safari. We recommend using the latest version of your browser as earlier versions may not be supported. Temporarily unavailable on Google Chrome, Firefox or Opera - expected back in March 2021.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari and this requires iOS 11.2 or later. You can also watch content on Chrome, Edge, Firefox, and Opera this requires iOS 13.1 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

Can I watch content on my Android Device?

Yes, you can watch content using Google Chrome and this requires Android 6.0 or later and Google Widevine Level 1; the majority of Android devices have Level 1. To check if you have Level 1 Google Widevine and for more information please visit here. We recommend using the latest version of your browser as earlier versions may not be supported.

What devices can I Chromecast from?

Due to the recent update by our platform provider you can only Chromecast from Android devices from Google Chrome, this is temporarily until March 2021.

I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback.

Contact

Is you have any further queries please email leeds.film@leeds.gov.uk We will endeavour to respond to you with 24 hours.